If you wish to change the name servers for your domain this can only be done by the company that the domain is registered with. If the domain is registered with Claranet SOHO and you wish to change the name servers, this can be done by sending an email to domainchange@uk.clara.net with the request. On this request you will also need to confirm security information and will also need to specify the new name servers.

There are two ways we can transfer these types of domains to our control. The current hosts can push the domain to us by assigning the domain to our CentralNic billing handle which is I1312.

Alternatively, we can request the transfer to our CentralNic account. In which case, CentralNic will email the current billing contact, asking them to approve the transfer to our account. If done correctly, this should take 2-3 working days.

Need to transfer your domain? Enter details on domain transfer below and we will action this for you

Once registered, these domains are known to be "locked", which means that the domain cannot be moved to another provider. Ask the current hosts to unlock the domain and retrieve the authorisation code, but only if the domain has been assigned one. We will need this code in order to initiate a transfer request with our registrar, MelbourneIT.

Once we have initiated a transfer request, MelbourneIT will email the admin contact of the domain asking for approval of the transfer. Please make sure that the admin contact on your domain is a current, valid email address.

All .uk domains are managed using a tagging system. Each ISP is allocated a unique 'tag' by Nominet UK, the governing body which controls all such domains.

Control of a domain can be given to another internet provider simply by changing the tag attached to the domain. Our tag is CLARANET (all letters are uppercase).

When you upload files to your website, upload them into the directory /public/www/. You will see the public directory when you first connect via FTP into your web space.

Please ensure that your home page is named index.html/index.htm/index.php (all letters are in lowercase) as our webserver will look with a file with this name by default.

MySQL is a popular choice of database for use in web applications and it is essential for popular CMS systems such as Wordpress and Magento to function.

Adding a MySQL Database within your Webspace

Make sure that you are on a package which supports the PHP scripting language and that you have a Database included with your service.

A subdomain is a sub section of your website which is used to display specific content you want to keep separate from your main site content, whilst still being under the same domain name and on the same hosting package.

For example, if your main domain name was claranetsoho.co.uk, you may have a subdomain called blog.claranetsoho.co.uk which could contain a blog site which is both separate to, and part of your website.

This mainly depends on where your domain is currently hosted. If your domain is hosted with Claranet SOHO, you have the ability to add a URL redirect within your control panel to redirect the web traffic to your domain name.

To do this, login to your Control Panel and click on the domain name on the left hand side. Click the WEB section and then the URL subsection to add the URL redirect as required.