What is TeamViewer?
TeamViewer is a piece of software that allows remote access to both PCs and Macs. It does require a download but you can delete the file once you’ve used it.
Why do we use TeamViewer?
Our technical support team use TeamViewer to help diagnose technical issues. Our team mainly use this software to look at existing settings and show our customers step-by-step how to fix the problem. We’ve found this is often easier than talking through the steps and describing where a particular button is on a screen, however it’s completely up to you if you would like to make use of TeamViewer.